Privacy Policy
We are committed to protecting your personal information when you interact with us. This Privacy policy details how we will collect, use, disclose and store your personal information.
Last updated: 09/01/2026
Personal Information
Personal information is information that identifies you or could reasonably identify you. During your dealings with us, we may collect personal information such as:
- your full name, phone number, email address and any other contact information you provide; and
- your interests in our services.
We will typically collect your personal information when:
- you contact us through the online contact form, we collect your name, email and phone number for the purposes of responding to your request;
- you contact us directly via [email protected] we collect your email and name for the purposes of responding to your request and;
- you give us information about another person. You should make sure that you are authorised to give us that information. You must also make sure to inform that person of who we are and that we may use and disclose their personal information in accordance with this our privacy policy.
Cookies
Rock Agency uses cookies to collect information about how you interact with our website. We categorise these as follows:
- Functional: Essential cookies required for the website to perform its core functions.
- Marketing: Optional cookies used for remarketing and understanding user interests. You may choose to decline these when you first visit our website.
Use of Information
We use your personal information to:
- deliver and manage our products and services;
- improve our offerings and user experience;
- maintain and administer our relationship with you; and share information about products or services that may interest you. If you would prefer not to receive this information, please contact us at [email protected].
Disclosure of Information
We will not disclose your personal information unless we are permitted or required to by law, or to the extent we use third parties to capture or manage your personal information on our behalf.
Security of Information
We take reasonable steps to protect all information which we hold (including your personal information). We also take reasonable steps to hold information securely in electronic or physical form.
Changes To Our Privacy Policy
Sometimes it will be necessary for us to update and change our privacy policy. We reserve the right to change our privacy policy at any time. We may notify you about changes to our privacy policy by posting an updated version on our website.
Access To Your Information & Complaints
You may request access at any time to personal information we hold about you by emailing us at [email protected]. We will deal with all requests for access to personal information as quickly as possible but may charge you a fee where access is provided.
If you wish to make a complaint about how we handle your personal information, you can email us at [email protected]. If you are not satisfied with the response you get from us, you can contact the Office of the Australian Information Commissioner by following the directions of their website (https://www.oaic.gov.au/).
